SSP America

It’s Customer Service Week and SSP America wants to thank our team members for their commitment to quality customer service. Recent customer reviews include “funny, charming, and friendly with everyone,” “Outgoing, speedy, and a great bartender,” “Our server went above and beyond,” and more—but we can’t list them all!

We’re grateful that our team members choose to do what they do best every day for our customers. Thank you, team!

It’s Happiness at Work Week so we reached out to some of SSP America’s happiest employees to find out what they love about being a food travel expert! Thanks, Jennifer Juul, Tracy Brown, Julie Hernandez, Ariel Guerra, Bethanie Bean, Rodney De Juan, and Amy Cho!

This Guacamole Day we’ve got Mi Casa Cantina’s guacamole on our minds. Mi Casa is one of SSP America’s boutique brands. It’s the real deal—a full-service bar and restaurant that stocks its kitchen with fresh ingredients used to serve up scratch-made dishes every day.

We love all our restaurants and our boutique brands have a special place in our hearts. Our restaurateurs and culinary leaders are immersed in the trends driving the industry forward. These experienced concept innovators design wholly immersive experiences and develop creative menus from scratch to develop a wide range of adaptable concepts that can be tailored to the needs of each airport experience. That’s why our Mi Casas at John F. Kennedy International Airport - JFK, LaGuardia Airport, Ontario International Airport, Seattle-Tacoma International Airport, and Salvador Bahia Airport are all unique but in each you’ll get an energetic cantina experience in a warm, welcoming, laid-back environment. Coming soon to YYC Calgary International Airport!

Earlier this year, the SSP America PASSION Cup flew to the three PASSION Cup-winning airports: Colorado Springs Airport, George Bush Intercontinental Airport, and John F. Kennedy International Airport - JFK. Recently, the directors of those airports, Susan O’Neil, Cecil Dulaney, and Michael Diraddo, did some flying of their own while celebrating together. The three partook in the ultimate thrill ride, flying in jet planes at Sky Combat Ace in Las Vegas!

Chief Operating Officer Amanda Busby said, "I'm thrilled to bring our top three leaders and company role models together to celebrate their incredible accomplishments, listen to their insights, and inspire greatness within our entire team. Here's to learning from the best and striving for excellence together!"

SSP America was thrilled to spend a few days at the Airports Council International - North America (ACI-NA) Annual Conference and Exhibition! We hosted a Board dinner on Monday, and on Tuesday Senior Vice President of Business Development Bob Stanton congratulated this year’s Reclaiming the Sky essay contest winners: Tampa International Airport Sustainability and Resilience Program Director, Eric Caplan; Connico Analyst Fabian Guevara; and Departure Media Administrative Assistant Megan Adair.

Reclaiming the Sky is an essay competition through the Human Resiliency Institute at Fordham University. The essays tell the stories of aviation workers who rose up to meet the challenges of the September 11 attacks: those who went back to work as soon as they were able and the many who created charity projects and memorials to honor their fallen friends and colleagues. The effort the aviation industry put into restoring safety and confidence in air travel is commendable. SSP America is proud to sponsor Reclaiming the Sky with ACI-NA. To learn more about the competition and read the winning entries, visit https://reclaimingthesky.com/.

What’s all that ‘racket’? It’s tournament time at LaGuardia Airport (LGA)! We ‘love’ playing ‘doubles’ with supplier partners like evian who helped us bring the city’s latest sports event to life right in the terminal while our superstar team ‘served’ up tennis-themed specials! Thanks, SSP America team and evian, for making this week a real ‘ace’! That’s ‘game-set-match’ for LGA!

Our team at JFK Terminal 4 (JFK IAT) kicked it into high gear this week as we served a BBQ lunch to the thousands of employees who work in the Terminal.

Director of Operations Greg Taylor weighed in by sharing, “The all-employee BBQ is my favorite day of the year. It allows us to showcase what we do for everyone in the Terminal. The team loves to work outside for the day and interact with the employees from all the different companies while we collectively thank them for their hard work. We have a lot of fun cooking for everyone, but we take it very seriously as well. Each year it keeps getting better and better, and we are passionate about making this year the best one yet.”

Our valued partnership with JFK IAT is on full display during this event and we’d like to thank JFKIAT CEO Roel Huinink and his team for the opportunity!

This Labor Day, we want to thank the people all over the U.S. and Canada who make up our team. We couldn’t do it without YOU!

The SSP America team had an informative and enjoyable time at the Florida Airports Council’s 55th Anniversary Conference & Exposition. A great deal of preparation and work goes into these crucial industry events and it’s important to also have some fun with colleagues! That’s one reason SSP America hosted a Sip & Paint event during the conference. Here’s a group of attendees, including SSP America's own Senior Director of Business Development Jennifer Juul, working on their masterpieces!